Orders
All orders have to be processed through the website, but it is very easy, just choose your products, click on buy and you will see the total amount of your purchase in the shopping cart.
Follow the steps to confirm your purchase and specify your delivery details. Select one of the available payment methods: PayPal, Credit Card, Transfer or Finalisation with Scalapay and complete the process.
Your order is validated when the payment is confirmed, if it is a working day before 18:00 h, it will be shipped the same day. You will receive confirmation in your email.
If you place your order before 18:00 h on a working day, it will be sent the same day by Correos Express, MRW, GLS, DHL or SEUR depending on each case.
If your order is received after this time, it will be dispatched the morning of the next working day.
Shipments are delivered in 24/48 hours depending on the destination. You can track your order on the transport agency's website with your order number (example: 3000160001). You will also receive an SMS with the estimated delivery time.
Yes, you have up to 30 calendar days to return your order as long as it has not been used, for a full refund, the bike must be in its original condition. If you don't like it or it's not what you expected, you can return it through our returns platform . If the product has arrived damaged, you have 48 hours from the time of receipt to make your claims or return the product.
Allerrors on our part or warranties carry a cost of 0 euros for the customer. Our recommendations for returning a bicycle are here.
For all other returns, there is a cost of 5 euros in Spain and at the customer's expense for accessories in the rest of the EU. Biciclasica will be in charge of collecting them. In all cases it will be necessary approval of the return by us. Our address is this.
It is possible that some of the products previously added to the cart are out of stock. This is why the checkout button is not displayed, and the purchase cannot be processed. Remove this product from the basket so that you can complete the process.
If you don't know which one it is, you can remove one by one until this button is displayed, or start a new order from scratch. You can contact us to check the availability or stock of this product that is currently out of stock.
Products , prices and payment
You can see the size and height recommendation of each product in the technical data inserted in each of the bicycles.
Check in our size chart the recommended sizes for your height and, based on your tastes or needs, choose the most suitable one for you.
If you want to refine your choice even more, to calculate the ideal bike size, take the measurement of your inseam from heel to groin.
| Height (cm) | Inseam measurement (cm) | Size |
|---|---|---|
| 150 - 165 | 60 - 65 | S |
| 155 - 175 | 65 - 80 | SM |
| 160 - 175 | 70 - 85 | M |
| 170 - 185 | 75 - 90 | L |
| 180 - 195 | 80 - 95 | XL |
Choosing your bike size is important for long-term comfort.
For occasional use you may place more importance on being able to get on and off easily and to put your feet firmly on the ground without having to get off the saddle.
At Biciclásica we send the bikes semi-assembled and adjusted from the factory.
But don't worry, assembling it is a very simple process.
You can check our Tutorials section or watch directly our YouTube channel here. If you call us, we will be happy to help you.
Carriage Paid Spain Peninsular, where specified for orders over 39 €, you can also see the detail of the transport cost indicated on each product, for international shipments, you will see the cost when entering your shipping information in the checkout process, in some cases it may require an extra income, to meet the shipping costs in certain specific locations. Customs duties and taxes for each international destination are not included in the shipment and must be handled by the customer in Switzerland, UK and Norway. Our parcel services do not deliver on weekends.
If, before placing an order, you find a better offer on another website, you can contact us. We will try to check the costs with the manufacturer to match or beat that price.
The conditions and characteristics of the product must be the same (brand, colour, version, etc...).
We try to have the lowest and most adjusted price for our customers, with constant promotions, raffles and discounts that we announce in our newsletter and social networks. Most of our prices fluctuate based on stock.
This means that when something is running out of stock, or there are very few units left in our warehouse, our prices automatically tend to go up, until we receive more units and return to their starting price. Take advantage of our Offers y News and buy your bike at the best price, don't wait!
Here is a link to all FAQ about the payment method with Klarna. https://www.klarna.com/uk/customer-service/
Other
If you have any questions or need help you can always call us on 985 331 777 from 10:00 to 14:00 Monday to Friday, or write us at info@biciclasica.com
You can also visit our team section where you can see all our contact details and write to us directly.